Terms & Conditions

This document is an electronic record prepared in accordance with the Information Technology Act, 2000 and the rules framed thereunder. It is generated by a computer system and does not require any physical or digital signature. These Terms and Conditions govern the use of the website https://lurnexa.in/journal and all services offered by LURNEXA PUBLICATIONS PRIVATE LIMITED. The website and related services are owned and operated by LURNEXA PUBLICATIONS PRIVATE LIMITED, having its registered office at the officially declared business address. All communication related to the platform shall be made through authorized email and contact channels published on the website.

• By accessing, browsing, registering, or using this platform in any manner, the user agrees to comply with these Terms and Conditions. Continued usage shall be treated as unconditional acceptance of these terms.
• Users must provide true, accurate, and complete information. They are responsible for maintaining confidentiality of login credentials and all activities under their account.
• All content including books, journals, designs, logos, graphics, and digital materials is the exclusive intellectual property of LURNEXA PUBLICATIONS PRIVATE LIMITED. Unauthorized reproduction is prohibited.
• Services are provided on an “as is” basis. The company does not guarantee accuracy, reliability, or uninterrupted access.
• Users shall not engage in unlawful, fraudulent, abusive, or misleading activities. Violations may result in suspension or termination.
• Payments must be made through authorized gateways. Prices and service charges may change without notice.
• LURNEXA PUBLICATIONS PRIVATE LIMITED reserves the right to modify policies, suspend services, or restrict access without prior notice.
• These terms are governed by Indian law and disputes fall under the jurisdiction of competent courts.

Privacy Policy

• LURNEXA PUBLICATIONS PRIVATE LIMITED is committed to protecting user privacy and personal information.
• Personal data such as name, address, email, phone number, institutional affiliation, payment details, and transaction history may be collected during registration and service usage.
• Information is used for order processing, publishing services, customer support, legal compliance, and service improvement. Marketing communication is optional.
• Reasonable technical and organizational measures are adopted to protect user data, including encryption and secure servers.
• Personal data may be shared with logistics partners, payment processors, technology providers, and authorities when required by law.
• User data is retained only for business and legal purposes. Users may request correction, access, or deletion of data.
• Consent may be withdrawn by written request. Withdrawal may affect service availability.
• This Privacy Policy may be updated periodically and continued use implies acceptance of revisions.

Refund & Cancellation Policy

• This policy governs cancellation and refund of products and services.
• Cancellation requests are accepted within twenty-four hours of order placement. Once dispatched or customized, cancellation is not permitted.
• Digital products, subscriptions, and customized publications are non-refundable except for technical failures.
• Damaged, defective, or misprinted items must be reported within forty-eight hours with supporting evidence.
• After verification, replacement or refund may be approved at the company’s discretion.
• Approved refunds are processed within five to seven working days to the original payment method.
• False or repeated claims may result in account restrictions or suspension.
• Under any circumstances there will be no refund for article submission fees once an article has been rejected.

Shipping Policy

• Orders are shipped through registered courier services, India Post, and authorized logistics partners.
• Dispatch is usually completed within three to seven working days after payment confirmation.
• Delivery timelines depend on destination, courier policies, and accessibility.
• The company is not responsible for delays caused by natural disasters, strikes, regulatory actions, or courier issues.
• Buyers must provide accurate address details. Incorrect information may cause delivery failure.
• Shipping charges are displayed at checkout and are non-refundable.
• Force majeure events may result in unavoidable delays.

Return and Exchange Policy

• LURNEXA PUBLICATIONS PRIVATE LIMITED offers limited return and exchange facilities.
• Requests must be submitted within seven days of delivery.
• Products must be unused, in original condition, and accompanied by packaging and invoice.
• Returns are accepted mainly for damaged, defective, or incorrect items.
• Sale or promotional items may not be eligible unless defective.
• All returned products undergo quality inspection before approval.
• Misuse of return policy may lead to permanent restrictions.